Managed Services



Our Services > Managed Server Support

Managed Server Support

Server Managed Services include

  • Hardware and software asset inventory management (collection, audit, and reporting)
  • 24X7 server monitoring, alerting, troubleshooting, and notification
  • Resolve basic fixes, escalation of issues, logging of tickets in MSP’s ticket system for fixes and maintenance performed
  • Event Log monitoring and review
  • Back up monitoring/log checks and review – Windows Event Logs for backup exec
  • Anti-virus/anti-spyware log checks and review
  • Server availability checks and monitoring
  • Critical service availability checks and monitoring including DNS, DHCP, TS, SQL Server, Exchange, IIS, etc.
  • Basic response time monitoring and review
  • Performance metrics monitoring, review, and reporting
  • Deployment of critical operating system and software patches including service packs
  • Patch and service pack management and logging
  • Anti-virus/anti-spyware scans, detection, and removal
  • Clearing virus and spyware quarantines
  • Scheduled maintenance including deletion of temp files, disk de-fragmentation, registry cleaning, and internet debris clean up
  • Reboot of servers as needed
  • Enforcement of IT policy management including protection of critical files and file systems, application/network usage, security, SOX/HIPAA compliance, best practices
  • Includes network device availability monitoring and notification for up to 5 network devices per customer site
Desktop Care ServiceStandard Care
1. Asset Inventory Management *
2. 24X7 Server Monitoring & Alerting
3. Remediation, Escalation, Logging
4. Event Log Monitoring
5. Back Up Log Monitoring****
6. Anti-Virus/Anti-Spyware Monitoring***
7. Server Availability Monitoring
8. Critical Service Monitoring
9. Performance Monitoring & Reporting
10. Anti-Virus/Anti-Spyware Management*
11. Patch and Service Pack Management**
12. IT Policy Management**
13. Scheduled Machine Maintenance*
14. Network Device Availability Monitoring

* Services carried out weekly
** Services carried out as needed
*** Must license iNetworks Endpoint Security module, otherwise will do best effort
**** Must license iNetworks BU-DR module, otherwise will do best effort