Managed Service Desk Solution

Desktop Managed Services include:

• Hardware and software asset inventory management (collection, audit, and reporting)
• Baseline software package distribution and configuration (templates)
• Anti-virus/anti-spyware scans, detection, and removal
• Deployment of critical operating system and software patches including service packs
• Enforcement of IT policy management including application/network usage, security, SOX/HIPAA compliance and/or best practices
• Scheduled maintenance including deletion of temp files, disk de-fragmentation, registry cleaning, and internet debris clean up
• Desktop Monitoring/Trending of CPU utilization, % Free Disk Space, Available Memory, NIC Performance and Errors

Desktop Care Service	Standard Care
1. Asset Inventory Management *
2. Software Package Distribution**
3. Anti-Virus/Anti-Spyware Management***
4. Patch and Service Pack Management**
5. IT Policy Management**
6. Scheduled Machine Maintenance*
7. Desktop Monitoring/Trending

* Services carried out weekly
** Services carried out as needed
*** Must license iNetworks Endpoint Security, otherwise will do best effort.

Features of Desktop Managed Services

• Site Assessment and Inventory
• Proactive Service
• Management and Status Reporting
• Best Practice Driven
• Automated and Reliable

Benefits of Desktop Managed Services

• Reliability
• Security
• Consistency
• Productivity
• Cost Management and Control
• Performance
• Managed Expansion and Growth